Is your D-Ball by Mondo Product not living up to D-Ball by Mondo standards? We’re sorry about that. To file a warranty claim, fill out the information below and our Customer Service team will contact you as soon as possible.

Check out our full Policies and Warranties in the next section for details.

The legal stuff:

Requesting a warranty claim does not guarantee warranty replacement

D-Ball by Mondo will issue an RMA number and shipping information for validated claims

In no event will D-Ball by Mondo accept any shipment that is sent C.O.D.

Home Use – All products are warranted for a two-year period from date of purchase. *

Gym or Institutional Use – All products are warranted for a one-year period from date of purchase. *

All freight/shipping charges associated with a warranty claim(s) shipping outside the contiguous United States of America are the claimants’ responsibility.

IF THE D-BALL BY MONDO PRODUCT WAS PURCHASED FROM A RETAILER OR OTHER RESELLER OF D-BALL BY MONDO PRODUCT, YOU SHOULD FIRST CONTACT THAT RETAILER/RESELLER TO ASK ABOUT THEIR RETURN POLICY. IF YOU ARE WITHIN THE WARRANTY CLAIMS RETURN POLICY OF YOUR RETAILER/RESELLER, YOU SHOULD RETURN YOUR D-BALL BY MONDO PRODUCT TO THEM. IF YOU ARE NO LONGER COVERED BY THE RETURN/REFUND POLICY OF THAT RETAILER/RESELLER, PLEASE CONTACT D-BALL BY MONDO AT www.d-ball.com

Please contact customer service by phone (USA toll Free 1-888-607-4790, direct dial & international +1-740-376-9396) or use one of the options on our warranty page to obtain a return merchandise authorization number (RMA) for you to use in the return process.

You will be asked the reason of your claim and you will need to provide your original order number and payment information. Accordingly, please have this information readily available. D-Ball by Mondo will verify that your claim is being made during the applicable warranty period. Once your order has been verified, you will receive an e-mail which will include your RMA number as well as instructions for the return. In no event will D-Ball by Mondo accept shipment that is sent C.O.D.

Please note that D-Ball by Mondo cannot accept warranted D-Ball by Mondo products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned D-Ball by Mondo Product.

RETURNING A D-BALL BY MONDO PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF D-BALL BY MONDO’S RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED D-BALL BY MONDO PRODUCT–SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE D-BALL BY MONDO PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE WARRANTY YOU WOULD HAVE RECEIVED UNDER THE WARRANTY POLICY.

*For ALL Warranties – Warranty covers any manufacturing defect. Warranty maybe voided for any product which has been damaged due to neglect or faulty use, alterations or handling by user. Normal wear and tear is not covered. All determinations are at the discretion of Mondo Polymer Technologies, Inc.

You may return an unused item if in new condition within 30 days of purchase. All returns will require an RMA number, call 1-888-607-4790. Any item returned without an RMA number and clearly marked on the outside of package will be refuse.

Continental US customers will be responsible for return shipping only. International customers will be responsible for shipping both ways.

Please allow 5 business days, after receipt, for processing. For items 150 lb. or more, please call 888-607-4790 or email dball@mondopolymer.com.

Please ship returns to:

Mondo Polymer Technologies, Inc.

RMA # ________________

30102 State Route 7

Reno, OH 45773

Any order can be canceled before it ships. Once an order ships, it becomes a returnable item. Please see our Return Policy for more details. Most orders will ship between 2-5 business days.

All stock items ship between 1-3 business days, and custom items ship between 3-8 business days.

Shipping Cost

Shipping Charges – All shipping charges are the responsibility of the customer. All shipping charges are based on weight. Mondo Polymer Technologies, Inc. ships most orders UPS Ground Service and Fed Ex Ground. Some orders will require shipping via commercial carrier*

*All single items, with packaging, weighing 150 pounds or more will require shipping via common carrier.

Any order weighing a total of 500 pounds might ship cheaper via common carrier. Please call 888-607-4790 for a common carrier quote.

Reno, OH 45773

Any order can be canceled before it ships. Once an order ships, it becomes a returnable item. Please see our Return Policy for more details. Most orders will ship between 2-5 business days.